Our Core Services

From phone setups to full business IT support, TechMama comes to you

Laptop Repairs & Upgrades

– Diagnose and repair hardware – RAM and SSD upgrades
– OS reinstall and speed boost – Increase device life

Cybersecurity & Backup

– Antivirus & firewall – Scam protection – Cloud/local backups
– File recovery help

Small Business Support

– Office IT & printers – Website/email support
– Business device issues – Remote/on-site IT help

Home Wi-Fi & Printer Setup

– Router & mesh Wi-Fi setup – Printer & scanner connections
– Fetch TV config – Wi-Fi speed optimization

Device Setup

– Smartphones, tablets, computers
– Email config (Gmail, Bigpond, Apple ID)
– App installs & settings – Contacts & photo transfers

Tech & e-Waste Education for Seniors

– 1:1 coaching (no jargon) – Workshops on apps, security
– Sustainable tech habits – E-waste recycling tips

Need Tech Help Now?

Book a friendly local expert to come to you

Book a Visit
Call Now

Popular Support Topics

Do you visit homes and businesses?

Yes — we specialise in on-site visits for both home users and small businesses across Warrnambool and surrounding areas.

We understand that not everyone can unplug their devices and bring them into a shop — that’s why we come to you. Whether you’re a senior needing help in your lounge room or a business owner needing urgent support in your office, we’re here to make tech support easy and stress-free. Here’s what our mobile visits typically include:

  • 🏡 Home Visits: Device setup, email access, Wi-Fi troubleshooting, scam protection, and app training — all done in the comfort of your home.
  • 🏢 Business Visits: Printer fixes, internet/network repairs, business email configuration, and IT support for your team — so you can keep your operations running smoothly.
  • 🧰 We arrive fully equipped, offer clear communication, and follow up after the job to make sure everything still works the way you need.

Just choose a convenient time and we’ll be there — no confusing tech jargon, just friendly, local support.

Yes — we provide full support for recovering, resetting, and setting up Apple ID and Samsung Account access.

Our team understands how frustrating it can be when you’re locked out of your phone, can’t access emails, or are trying to redeem something you’ve purchased. Here’s how we can help:

  • ✅ Account Recovery Support: We guide you through the full recovery process — whether it’s an Apple ID or Samsung account that’s locked, forgotten, or disabled.
  • ✅ Password Reset & Email Updates: We assist in verifying your identity and resetting your passwords securely, including updating recovery email addresses or trusted devices.
  • ✅ Direct Liaison with Apple, Samsung, or Telstra: If required, we contact Apple, Samsung, or Telstra support on your behalf to make the process smoother and get the right help from their end.
  • ✅ New Account Setup: We help create a new Apple ID or Samsung account and ensure it’s linked correctly to your device and apps.
  • ✅ Gift & Purchase Redemption: Need help redeeming a gift card or transferring purchased content? We’ve got you covered — including App Store, iCloud storage, or Google Play.

We handle the tech, so you don’t have to worry. Whether you’re a first-time user or just need a reset, we’re here to make your device fully yours again — safely and stress-free.

Yes — teaching technology to seniors is at the heart of what we do.

We offer patient, personalised tech education that’s completely jargon-free and at your pace. Whether you’re just getting started or want to build confidence using your devices, we’re here to help. Here’s how we support seniors:

  • 👩‍🏫 One-on-One Coaching: Learn how to use your smartphone, tablet, or laptop for video calls, banking, photos, health apps, and more.

  • 🧠 No-Rush Learning: We take time to explain things in everyday language — no tech background needed.

  • 🏡 At Your Home: We come to your place so you can learn in a familiar and comfortable space.

  • 🧑‍🎓 Workshops Available: We also run group sessions and partner with community centres to help more seniors learn together.

Whether you want to stay in touch with family or stay safe online, we’ll guide you step by step.

Can you help set up my new phone or tablet?

Yes — we set up new smartphones, tablets, and computers from start to finish.

We help install apps, set up email, sync contacts, connect to Wi-Fi, and transfer your files from your old device to the new one. Whether it’s Apple or Android, we’ll get it working smoothly.

We help small business owners with:

  • Office Wi-Fi and printer setup
  • Business email configuration (e.g., yourname@yourdomain.com)
  • Website support and tech troubleshooting
  • Data backups and network security

We understand how downtime impacts your business, so we work efficiently and follow up after service.

Yes — for some issues like software errors or email setup, we can offer remote support via phone or secure screen sharing tools. We’ll always tell you upfront whether your issue can be fixed remotely or needs a visit.

What areas do you service?

We are based in Warrnambool, and we visit surrounding areas including Dennington, Koroit, Allansford, Port Fairy, and more. If you’re unsure whether we cover your area, just give us a call.

 We also travel to Mortlake, Terang, and Camperdown – depending on the urgency and nature of the job. Please note that additional call-out fees may apply for these extended regions.

If you’re unsure whether we can come to your area, just give us a quick call at 0416 608 245 and we’ll do our best to accommodate your needs.

Yes — we offer in-person assistance for tech-related errands and purchases, so you never have to face confusing options or pushy salespeople alone.

At TechMama, we understand that technology decisions — like choosing a new phone, dealing with scams, or setting up a new internet plan — can be overwhelming. That’s why we accompany you to:

  • 🏦 Banks: Help you update online banking security, reset login info, and understand two-factor authentication

  • 📞 Telstra, Optus, Vodafone stores: Assist with plan changes, SIM setup, or device swaps — and speak on your behalf if needed

  • 🛍️ Retailers like JB Hi-Fi, The Good Guys, Harvey Norman: Help you compare and choose the best-fit smartphone, smart TV, washer/dryer, or laptop based on your budget, lifestyle, and needs

We also:

  • ✅ Do pre-visit research so you know your best options before you go
  • ✅ Help you avoid scams or upselling
  • ✅ Provide follow-up support to set up and use what you’ve bought

You’re never alone when making big tech decisions — we’re by your side, in-person and with your best interest at heart.

Yes — we help you stay safe from online scams, fake emails, and viruses. We install antivirus software, set up strong passwords, and show you how to spot suspicious messages.

We may also be able to help recover hacked accounts and secure your devices if anything seems unsafe.